Loop Future is committed to:

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• Delivering software solutions, outsourcing services, and technology projects that meet and exceed customer expectations.
• Ensuring the selection, development, and recognition of employees, acknowledging that human capital is the company’s most valuable resource.
• Promoting trust-based and cooperative relationships with customers, partners, and other stakeholders.
• Ensuring compliance with all applicable legal, regulatory, and contractual requirements.
• Continuously improving internal processes based on performance indicators and customer feedback.

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1. Customer Satisfaction

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• Achieve a minimum customer satisfaction rate of 85% in evaluation surveys by the end of 2025.

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2. Service Quality

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• Ensure that 95% of projects are delivered within the agreed timeframe and budget.

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3. Human Resource Management

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• Guarantee that 100% of employees receive annual training relevant to their roles and the technologies in use.

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4. Complaint Management

• Respond to 100% of customer complaints within 5 business days, implementing corrective actions whenever necessary.

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5. Continuous Improvement

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• Identify and implement at least 3 process improvements per year, based on internal audits and management reviews.

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